Frequently Asked Questions
If you have any questions not listed here, feel free to fill out the form in the contact tab.
How can I request custom work?
Please submit any inquiries for custom work via the contact tab at the top of the page, and make sure you have 'Custom' in your subject line. Please include what you'd like to commission (tarot box, embroidery work, wand, etc), a basic idea of the design or theme, and size (if necessary). Keep in mind: I can do custom sizes and custom designs, as well as adapting existing designs to fit your needs. When asking for custom designs, bare in mind that I will not simply recreate another artists work, and your idea should be able to be adapted to my personal style.
Do you offer gift wrapping or gift messages?
I can gift wrap and write a personalized message upon request. Simply leave a note on your order stating that the item is a gift, and your message if you have one. Or, you can send an email to me via the contact tab with 'gift' in the subject line, and include your order number along with the gift message you'd like included.
Why is shipping taking so long?
Since I run Blackbird Haüs all by myself, sometimes items do take a little while to ship. If your item is made to order, it will probably take me a few days to create it for you. Depending on how many orders I have at the time, this could take anywhere from 7-14 days, though sometimes it is quicker than that. If your item is ready to ship, I will package and ship it as soon as possible, usually this takes 3-7 days. If you are ever concerned about the processing time of your order, or need an item by a specific date, don't hesitate to contact me! I'm happy to work with you.
Why does my item look different than the one in the picture?
Most of the items in the Haüs are made to order, meaning there could be variances in size / shape / design, though most of these differences shouldn't be noticeable at all. Items made from raw, natural wood will have the most difference as far as appearance goes, some will have more bark than others, some will have different marking and banding, but these unique properties are what make them beautiful!